The Humane Society of Pinellas believes that employees who enjoy what they do will make their workplace a success. HSP provides a positive and fun working environment in which employees are valued for their skills, diversity is not only accepted, but encouraged, and where people can make a difference in the world around them. Become a part of the HSP family!
Please note, as a primarily outdoor animal shelter facility, all employees may be subject to standing/walking for long periods of time, working outdoors despite weather conditions, and must be able to lift 40 pounds or more. As a drug-free workplace, all applicants are subject to pre-employment drug screening. Applications for unavailable positions will not be reviewed.
Please email [email protected] for any questions related to these open positions or employment opportunities at HSP.
customer service specialist
The Customer Service Specialist is responsible for facilitating HSP’s admissions and adoption process. As a HSP Customer Service Specialist you have one of the most important roles here at HSP. It is the Customer Services Specialist duty to not only match potential adopters with a pet best suited to both the adopters wants and needs as well as the animals’ specific needs or limitations but also to work with those pet owners who may be looking to surrender their pet due to a myriad of reasons. The Customer Service Specialist must adequately understand and effectively communicate the Humane Society of Pinellas’ protocols and policies, as he/she is included in one of the first shelter representative with whom customers interact.
Duties Include But Not Limited too:
- Follow established adoption assistance procedures, with an emphasis on open-ended questions, matchmaking, relationship building and education.
- Provide exceptional customer service to the public, volunteers, and other staff members at all times.
- Accurately and completely process adoptions, holds, and foster to adopts and owner surrenders.
- Review all adoption or surrender paperwork, policies and contracts with adopters and pet owners.
- Encourage adopters and visitors to participate in the Society’s services, such as HSP’s veterinary hospital, vaccinations, grooming, behavior counseling, etc.
The Foster Coordinator is responsible for the medical and behavioral evaluation of all underage, unweaned, nursing or pregnant (foster) animals potentially admitted to the shelter, as well as providing prophylactic medical care and testing at the time of intake. The Foster Coordinator must demonstrate exceptional customer service skills and treat all human and animal clients with respect and professionalism. The Foster Coordinator also recruits, supervises and evaluates all foster volunteers. The Foster Coordinator is responsible for providing aid to customers in need in the hope of keeping animals in their homes and receiving proper medical and emotional care.
Duties Include But Not Limited too:
- Provide the daily cleaning, care and medical assessments/treatments for all foster animals.
- Set appointments for intake and evaluation of foster animals.
- Input animals, clients and volunteers into PetPoint database following established procedure.
- Ensure adequate husbandry and medical care for animals admitted to the Society.
- Respond to phone calls and emails in a timely manner to help determine best course of action regarding foster volunteers and animals. The Coordinator must be available even when off site for foster emergencies.
- Screen applicants and coordinate all adoptions for animals in the Foster to Adopt Program.
- Develop and maintain treatment plans for all foster animals under medical direction and the Operations Manager.
- Develop and implement foster volunteer orientation and training programs.
- Coordinate all foster volunteer activities on and off site.
Veterinary Internships & Externships
Ask us about studying with our medical department! Get hands on experience, credit hours and help homeless pets at the same time! The Humane Society of Pinellas has unpaid internships for veterinary technician students. Contact our Medical Manager, Nadja Inostroza, CVT, at [email protected] for more information!
#ThanksToMaddie and Maddie’s Fund, the Humane Society of Pinellas is offering paid externships to current 3rd and 4th year veterinary students! Please contact our Medical Director, Dr. Brenton Gallas, at [email protected] to get some hands-on shelter experience!